/* Ratsch Support Admin - Styles */

:root {
    --ratsch-blau: #003A8F;
    --ratsch-blau-dark: #002D70;
    --ratsch-gelb: #FCDD09;
    --ratsch-bg: #FDFAF5;
    --ratsch-bg-warm: #FAF6EF;
    --ratsch-border: #E8E3DA;
    --ratsch-text: #1C1C1C;
    --ratsch-text-muted: #6B7280;
    --ratsch-success: #10B981;
    --ratsch-warning: #F59E0B;
    --ratsch-error: #EF4444;
    --ratsch-urgent: #DC2626;
}

* {
    margin: 0;
    padding: 0;
    box-sizing: border-box;
}

body {
    font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;
    background: var(--ratsch-bg);
    color: var(--ratsch-text);
    min-height: 100vh;
}

/* Utility */
.hidden {
    display: none !important;
}

.screen {
    min-height: 100vh;
}

/* Login Screen */
.login-container {
    max-width: 400px;
    margin: 0 auto;
    padding: 60px 20px;
}

.login-header {
    text-align: center;
    margin-bottom: 40px;
}

.logo {
    height: 60px;
    margin-bottom: 16px;
}

.login-header h1 {
    color: var(--ratsch-blau);
    font-size: 24px;
    font-weight: 600;
}

.form-group {
    margin-bottom: 20px;
}

.form-group label {
    display: block;
    margin-bottom: 6px;
    font-weight: 500;
    color: var(--ratsch-text);
}

.form-group input,
.form-group textarea,
.form-group select {
    width: 100%;
    padding: 12px 16px;
    border: 1px solid var(--ratsch-border);
    border-radius: 8px;
    font-size: 16px;
    background: #ffffff;
    color: var(--ratsch-text);
    transition: border-color 0.2s, box-shadow 0.2s;
}

.form-group input:focus,
.form-group textarea:focus,
.form-group select:focus {
    outline: none;
    border-color: var(--ratsch-blau);
    box-shadow: 0 0 0 3px rgba(0, 58, 143, 0.1);
}

.btn-primary {
    width: 100%;
    padding: 14px 24px;
    background: var(--ratsch-blau);
    color: white;
    border: none;
    border-radius: 8px;
    font-size: 16px;
    font-weight: 600;
    cursor: pointer;
    transition: background 0.2s;
}

.btn-primary:hover {
    background: var(--ratsch-blau-dark);
}

.btn-primary:disabled {
    opacity: 0.6;
    cursor: not-allowed;
}

.btn-secondary {
    padding: 10px 20px;
    background: transparent;
    color: var(--ratsch-blau);
    border: 1px solid var(--ratsch-blau);
    border-radius: 8px;
    font-size: 14px;
    font-weight: 500;
    cursor: pointer;
    transition: background 0.2s;
}

.btn-secondary:hover {
    background: rgba(0, 58, 143, 0.05);
}

.btn-icon {
    width: 40px;
    height: 40px;
    background: white;
    border: 1px solid var(--ratsch-border);
    border-radius: 8px;
    font-size: 18px;
    cursor: pointer;
    transition: background 0.2s;
}

.btn-icon:hover {
    background: var(--ratsch-bg-warm);
}

.error-text {
    color: var(--ratsch-error);
    font-size: 14px;
    margin-top: 12px;
    text-align: center;
}

/* Dashboard */
.header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 16px 24px;
    background: white;
    border-bottom: 1px solid var(--ratsch-border);
}

.header-left {
    display: flex;
    align-items: center;
    gap: 16px;
}

.logo-small {
    height: 36px;
}

.header-left h1 {
    font-size: 20px;
    color: var(--ratsch-blau);
}

.header-right {
    display: flex;
    align-items: center;
    gap: 16px;
}

#admin-name {
    color: var(--ratsch-text-muted);
}

/* Main Content */
.main-content {
    padding: 24px;
    max-width: 1600px;
    margin: 0 auto;
}

/* Stats */
.stats-grid {
    display: grid;
    grid-template-columns: repeat(4, 1fr);
    gap: 16px;
    margin-bottom: 24px;
}

.stat-card {
    background: white;
    padding: 20px;
    border-radius: 12px;
    border: 1px solid var(--ratsch-border);
    text-align: center;
}

.stat-value {
    font-size: 32px;
    font-weight: 700;
    color: var(--ratsch-blau);
}

.stat-label {
    font-size: 14px;
    color: var(--ratsch-text-muted);
    margin-top: 4px;
}

/* Filters */
.filters {
    display: flex;
    gap: 12px;
    margin-bottom: 24px;
    flex-wrap: wrap;
}

.filters select,
.filters input {
    padding: 10px 16px;
    border: 1px solid var(--ratsch-border);
    border-radius: 8px;
    font-size: 14px;
    background: white;
    color: var(--ratsch-text);
}

.filters input {
    flex: 1;
    min-width: 200px;
}

/* Content Grid */
.content-grid {
    display: grid;
    grid-template-columns: 1fr 1.5fr;
    gap: 24px;
    height: calc(100vh - 280px);
}

.ticket-list-container,
.ticket-detail-container {
    background: white;
    border-radius: 12px;
    border: 1px solid var(--ratsch-border);
    overflow: hidden;
    display: flex;
    flex-direction: column;
}

.ticket-list {
    flex: 1;
    overflow-y: auto;
}

.ticket-item {
    padding: 16px 20px;
    border-bottom: 1px solid var(--ratsch-border);
    cursor: pointer;
    transition: background 0.2s;
}

.ticket-item:hover {
    background: var(--ratsch-bg-warm);
}

.ticket-item.active {
    background: rgba(0, 58, 143, 0.08);
    border-left: 3px solid var(--ratsch-blau);
}

.ticket-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    margin-bottom: 8px;
}

.ticket-subject {
    font-weight: 600;
    color: var(--ratsch-text);
    flex: 1;
}

.ticket-meta {
    display: flex;
    gap: 8px;
    align-items: center;
}

.ticket-user {
    font-size: 14px;
    color: var(--ratsch-text-muted);
}

.ticket-date {
    font-size: 12px;
    color: var(--ratsch-text-muted);
}

/* Status & Priority Badges */
.badge {
    display: inline-block;
    padding: 4px 10px;
    border-radius: 20px;
    font-size: 12px;
    font-weight: 500;
}

.badge-open {
    background: rgba(245, 158, 11, 0.15);
    color: #B45309;
}

.badge-in-progress {
    background: rgba(0, 58, 143, 0.15);
    color: var(--ratsch-blau);
}

.badge-closed {
    background: rgba(16, 185, 129, 0.15);
    color: #059669;
}

.badge-urgent {
    background: rgba(220, 38, 38, 0.15);
    color: var(--ratsch-urgent);
}

.badge-high {
    background: rgba(239, 68, 68, 0.15);
    color: var(--ratsch-error);
}

.badge-normal {
    background: rgba(107, 114, 128, 0.15);
    color: var(--ratsch-text-muted);
}

.badge-low {
    background: rgba(16, 185, 129, 0.15);
    color: var(--ratsch-success);
}

/* Ticket Detail */
.ticket-detail-container {
    padding: 0;
}

.ticket-detail-header {
    padding: 20px;
    border-bottom: 1px solid var(--ratsch-border);
    background: var(--ratsch-bg-warm);
}

.ticket-detail-header h2 {
    font-size: 18px;
    color: var(--ratsch-text);
    margin-bottom: 12px;
}

.ticket-detail-meta {
    display: flex;
    gap: 16px;
    flex-wrap: wrap;
}

.ticket-detail-controls {
    display: flex;
    gap: 12px;
    margin-top: 16px;
}

.ticket-detail-controls select {
    padding: 8px 12px;
    border: 1px solid var(--ratsch-border);
    border-radius: 6px;
    font-size: 14px;
    background: white;
}

.ticket-messages {
    flex: 1;
    overflow-y: auto;
    padding: 20px;
}

.message {
    margin-bottom: 20px;
    padding: 16px;
    border-radius: 12px;
    max-width: 85%;
}

.message-user {
    background: var(--ratsch-bg-warm);
    margin-right: auto;
}

.message-admin {
    background: rgba(0, 58, 143, 0.08);
    margin-left: auto;
}

.message-system {
    background: rgba(107, 114, 128, 0.1);
    text-align: center;
    font-style: italic;
    max-width: 100%;
}

.message-header {
    display: flex;
    justify-content: space-between;
    margin-bottom: 8px;
    font-size: 13px;
}

.message-sender {
    font-weight: 600;
    color: var(--ratsch-blau);
}

.message-time {
    color: var(--ratsch-text-muted);
}

.message-content {
    line-height: 1.6;
    white-space: pre-wrap;
}

.ticket-detail-footer {
    padding: 16px 20px;
    border-top: 1px solid var(--ratsch-border);
    background: white;
}

.ticket-detail-footer button {
    width: 100%;
}

/* Empty State */
.empty-state {
    display: flex;
    align-items: center;
    justify-content: center;
    height: 100%;
    color: var(--ratsch-text-muted);
    padding: 40px;
    text-align: center;
}

/* Modal */
.modal {
    position: fixed;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    background: rgba(0, 0, 0, 0.5);
    display: flex;
    align-items: center;
    justify-content: center;
    z-index: 1000;
}

.modal-content {
    background: white;
    border-radius: 16px;
    width: 90%;
    max-width: 600px;
    max-height: 90vh;
    overflow: hidden;
    display: flex;
    flex-direction: column;
}

.modal-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 20px 24px;
    border-bottom: 1px solid var(--ratsch-border);
}

.modal-header h2 {
    font-size: 18px;
    color: var(--ratsch-text);
}

.modal-close {
    background: none;
    border: none;
    font-size: 24px;
    color: var(--ratsch-text-muted);
    cursor: pointer;
}

.modal-body {
    padding: 24px;
    overflow-y: auto;
}

.modal-footer {
    display: flex;
    justify-content: flex-end;
    gap: 12px;
    padding: 16px 24px;
    border-top: 1px solid var(--ratsch-border);
}

.modal-footer .btn-primary {
    width: auto;
}

/* AI Draft Section */
.ai-draft-section {
    margin-bottom: 20px;
    padding: 16px;
    background: var(--ratsch-bg-warm);
    border-radius: 8px;
}

.ai-draft-section .btn-secondary {
    display: flex;
    align-items: center;
    gap: 8px;
}

.ai-icon {
    font-size: 16px;
}

.ai-status {
    margin-top: 12px;
    font-size: 14px;
    color: var(--ratsch-text-muted);
}

.ai-status.loading {
    color: var(--ratsch-blau);
}

.ai-status.error {
    color: var(--ratsch-error);
}

/* Checkbox */
.checkbox-group {
    display: flex;
    align-items: center;
    gap: 8px;
}

.checkbox-group input[type="checkbox"] {
    width: 18px;
    height: 18px;
    accent-color: var(--ratsch-blau);
}

.checkbox-group label {
    margin-bottom: 0;
    font-weight: normal;
}

/* Loading Spinner */
.loading-spinner {
    display: inline-block;
    width: 20px;
    height: 20px;
    border: 2px solid var(--ratsch-border);
    border-top-color: var(--ratsch-blau);
    border-radius: 50%;
    animation: spin 1s linear infinite;
}

@keyframes spin {
    to { transform: rotate(360deg); }
}

/* 2FA / TOTP Styles */
.totp-info {
    color: var(--ratsch-text-muted);
    font-size: 14px;
    line-height: 1.6;
    margin-bottom: 20px;
    text-align: center;
}

.qr-container {
    display: flex;
    justify-content: center;
    margin-bottom: 20px;
}

.qr-code {
    width: 200px;
    height: 200px;
    border: 1px solid var(--ratsch-border);
    border-radius: 8px;
    background: white;
    padding: 8px;
}

.totp-secret-label {
    font-size: 13px;
    color: var(--ratsch-text-muted);
    text-align: center;
    margin-bottom: 8px;
}

.totp-secret {
    display: block;
    text-align: center;
    background: var(--ratsch-bg-warm);
    padding: 12px 16px;
    border-radius: 8px;
    font-size: 14px;
    font-family: 'SF Mono', Monaco, Consolas, monospace;
    letter-spacing: 2px;
    color: var(--ratsch-blau);
    margin-bottom: 24px;
    word-break: break-all;
}

.totp-input {
    text-align: center;
    font-size: 24px !important;
    letter-spacing: 8px;
    font-family: 'SF Mono', Monaco, Consolas, monospace;
}

.btn-link {
    display: block;
    background: none;
    border: none;
    color: var(--ratsch-text-muted);
    font-size: 14px;
    cursor: pointer;
    margin-top: 20px;
    text-align: center;
    width: 100%;
}

.btn-link:hover {
    color: var(--ratsch-blau);
    text-decoration: underline;
}

/* Responsive */
@media (max-width: 1024px) {
    .content-grid {
        grid-template-columns: 1fr;
        height: auto;
    }

    .ticket-list-container {
        height: 400px;
    }

    .ticket-detail-container {
        height: 600px;
    }

    .stats-grid {
        grid-template-columns: repeat(2, 1fr);
    }
}

@media (max-width: 600px) {
    .stats-grid {
        grid-template-columns: 1fr 1fr;
    }

    .header {
        flex-direction: column;
        gap: 12px;
    }

    .filters {
        flex-direction: column;
    }

    .filters select,
    .filters input {
        width: 100%;
    }
}